PRIVACY POLICY
gemmafernandezfisio.com
I. PRIVACY AND DATA PROTECTION POLICY
In accordance with applicable law, Gemma Fernández – Physiotherapy & Pilates ( hereinafter, the “Data Controller”) undertakes to implement the necessary technical and organizational measures to ensure the security and protection of users’ personal data.
II. APPLICABLE REGULATIONS
This policy complies with current regulations:
● Regulation (EU) 2016/679 (GDPR)
● Organic Law 3/2018 (LOPDGDD)
● Law 34/2002 (LSSI-CE)
III. IDENTITY OF THE DATA CONTROLLER
Gema Fernández – Physical Therapy & Pilates
Headline: Gemma Fernández Fenollosa
Tax ID: 19010448M
Address: 74 Rey Don Jaime Ave., 8th Floor, Apartment A, Castellón
Phone: 864-894-141
Email: hola@gemmafernandezfisio.com
IV. CATEGORIES OF PERSONAL DATA
The following categories of data may be processed:
● Personal information (first name, last name)
● Contact information (email, phone number)
Furthermore, in the context of providing physical therapy services,health-related data —which are considered special categories of data under Article 9 of the GDPR—may be processed.
This data will be processed only when necessary for the proper provision of the service and with the user's explicit consent.
V. PURPOSE OF THE PROCESSING
Personal data will be processed for the following purposes:
● Appointment and reservation management
● Provision of physical therapy services
● Answering inquiries
● Sending communications related to the appointment (reminders, changes, etc.)
● Improved service and user experience
VI. LEGAL BASIS FOR DATA PROCESSING
The processing of data is based on:
● User consent
● The performance of a contract (booking and provision of the service)
In the case of health data, processing is based on theuser's explicit consent .
VII. DATA RETENTION
Personal data will be retained:
● For as long as necessary to provide the service
● As long as there is a relationship with the user
● For the legally required periods
VIII. RECIPIENTS OF THE DATA
The data may be processed by third-party providers necessary for the operation of the Website, such as:
● Web hosting services
● Appointment scheduling systems
● Communication platforms
These providers will act as data processors, subject to the applicable legal safeguards.
No data will be disclosed to third parties, unless required by law.
IX. RESERVATION SYSTEM
Appointment scheduling can be done using external tools integrated into the website.
These tools may process personal data for the sole purpose of managing reservations and providing the requested service.
X. COMMUNICATIONS AND WHATSAPP
The phone number provided may be used for:
● Appointment reminders
● Service-related notices
These communications may be made via:
● Phone calls
● SMS
● Messaging apps like WhatsApp
XI. DATA SECURITY
The Website has an SSL certificate, ensuring secure data transmission. However, the Website Administrator cannot guarantee absolute security on the Internet, even though all reasonable measures are taken to protect the data.
XII. USER RIGHTS
The User may exercise the following rights:
● Access
● Correction
● Deletion
● Restriction of processing
● Portability
● Opposition
To do so, please send a request to:
hola@gemmafernandezfisio.com
Indicating:
● First and last name
● Reason for the request
● Identification document
XIII. INFORMATION ON MINORS
Only individuals 14 years of age or older may provide their personal information.
For minors, parental or guardian consent is required.
XIV. LINKS TO THIRD-PARTY SITES
The Website may include links to external sites.
The Data Controller is not responsible for their privacy policies.
XV. COMPLAINTS
The User may file complaints with:
Spanish Data Protection Agency (AEPD)
https://www.aepd.es
XVI. ACCEPTANCE AND CHANGES
Use of this Website constitutes acceptance of this Privacy Policy.
The Data Controller reserves the right to modify this policy at any time.
